We understand that not all customers have access to the same documents. In some cases, alternative documents may be acceptable, depending on your country and local regulations.
If you do not have a valid ID, you can upload a valid:
Drivers license
Passport
Or, if you don't have an electricity or water bill, you can provide one of the following instead:
A government-issued document showing your name and address
A document issued by a bank confirming your name, address and date of issue
All documents must be:
Valid and clearly legible
Issued in your name
They should show your current home address.
Up to 6 months old
Please note that rental agreements are not accepted as address verification.
If you are not sure which documents are accepted in your particular case, we recommend that you contact our customer service, who will be happy to assist you.
Providing the correct documents as soon as possible will help us complete your account verification and ensure uninterrupted access to your account.